Question

A subscription is flagged with a blue lock saying:

The subscription is locked for synchronization: It is excluded from syncing with the service plan because the subscription parameters were customized.

How to synchronize locked subscriptions with their service plans?

Answer

Synchronizing a subscription with its service plan via Plesk

Log in to Plesk.
Go to Subscriptions > example.com.
Click Unlock & Sync in the Account section on the right.

Note: If the Account section is hidden, click on the  button in the upper right corner.

Was this answer helpful? 0 Users Found This Useful (0 Votes)